Are you not satisfied with your bank services ?
They are not up to your expectations ?
They are not providing you the services they had promised ?
No body is listening to your problems related to bank ? I think you don't know your rights related to banking !
The Banking Codes and Standards Board of India is a society registered under the Societies Registration Act, 1860 and functions as an autonomous body, to monitor and assess the compliance with codes and minimum standards of service to individual customers to which the banks agree to.
The Code represents each member bank's commitment to minimum standards of service to individual customers in relation to products and services offered by the bank, e.g.
- Deposit accounts
- Safe deposit lockers
- Settlement of accounts of deceased account holders
- Foreign exchange services
- Remittances within India
- Loans and advances and guarantees
- Credit cards
- Internet banking
In these areas the Code, inter alia, dwells upon
- Interest rates
- Tariff schedule
- Terms and conditions governing relationship between the bank and the customer
- Compensation for loss, if any, to the customer due the acts of omission or commission on the part of the bank
- Privacy and confidentiality of the information relating to the customer
- Norms governing advertisements, marketing and sales by banks
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